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How to hit a bull's-eye with each opportunity thru Customer Service

• It's all about communication, listening skills and the competition filter.
• Definitions of customer service
• Behavior, habits, attitude and belief of your customers.

Fraud: Catch Me If You Can

• Credit Card Fraud
• Check Fraud

Life is an Inside Job

• Winning from Within
• A different type of car - A different type of Customer Service

Become a parent to an aging parent

• Sandwich Generation : You & Aging Parents
• Dementia, Aging and Caregiving
• Protecting Your $$: What NOT to do

Jim's very successful baseball career included pitching the first no-hitter in a decade for the Yankees, and winning a gold medal in the Olympics. Jim was born with only one hand

• Overcoming Perceived Obstacles
• ADAPT - Doing More With Less A - Adjustability; D - Determination; A - Accountability; P - Perseverance; T - Trust
• How To Do More With Less

Developed the Train the Trainer courses

• Communications skills
• Tech Trainer's Advantage™,
• Writer's Advantage™,

Sales Matters: experience in the health and fitness industry

• Mind Your Own Business
• Selling for Results: The Health Club's Guide to Professional Selling

Umar Abdullah-Johnson is an African-American educational

• Know Your Rights: Understanding Educational Law
• Supporting Children who have ADHD and other disruptive behavior disorders
• You Can Succeed: Motivating Children to Achieve their dreams

Certified Financial Planner

• How to determine how much money you need to save annually in order to achieve financial independence
• Spiders: A New Spin on Index Funds

Marketing: Directing major brand marketing strategy

• Management for leading consumer and business marketers
• Campaign planning
• Strategic planning and business development.