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Category/Theme: Business Skills / Telephone > All

Now viewing 1-10 of 19 matches.
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Sandra L. Ambrose

Sandra L. Ambrose

Telemarketing: The Third Salesforce

  • How to Avoid TSR Burnout
  • How-To” Telemarketing Manual
  • 101 Telemarketing Incentives
Winnie Ary

Winnie Ary

Positive impact on sales and customer service efforts in all types of business, from entrepreneurial upstarts to corporate giants.

  • Prospecting & Positioning: Don't Kiss On The First Date
  • Facing The Fear Of Fact-Finding
  • Selling Is A Learned Behavior
Stan Billue

Stan Billue

Expert in Sales Skills & Marketing: Eat your Competition for Dinner or Dominate your Industry for Desert

  • Providing World-Class Customer Service
  • Build a loyal and dedicated support staff
  • Professionalism, Performance, Productivity, & Profitability
Brad Cleveland

Brad Cleveland

Incoming Calls Management

  • Communication
  • Inbound business
  • The major costs in an inbound call center are labor and phone expenses
Jeannie Davis

Jeannie Davis

Beyond Hello: A Practical Guide For Excellent Telephone Communication & Quality Customer Service

  • Basic telephone etiquette: Telephone Imagery - How Does Your Customer See You?
  • Improving telephone skills: You seem to have mistaken me for someone who cares!
  • Maximize the power of your number one business communication tool.
Linda F. Fracassi

Linda F. Fracassi

Customer Service/Hospitality

  • Life is a Journey, Not a Guided Tour
  • Compassion in the Workplace
  • Profitable Telephone Selling Techniques
Nancy Friedman

Nancy Friedman

How To Be An Island Of Excellence... In An Ocean Of Mediocrity

  • The Five Forbidden Phrases of Customer Service
  • Retailing Woes Easily Fixed
  • Basic, Basic Telephone Skills: Learning the DO’s and DON’Ts of fundamental telephone communications
Bill Gallagher, Ph.D.

Bill Gallagher, Ph.D.

Guerilla Sales and Marketing: Strategies and Tactics for thos who must sell and hate it

  • Using unconventional approaches that are fair, caring, and demonstrably more effective
  • Selling Skills Development
  • Marketing Skills Development
Gary S. Goodman, Ph.D.

Gary S. Goodman, Ph.D.

Secrets of Natural, Born Salespeople

  • The Seven Secrets of Natural, Born Salespeople
  • How to Become an Expert Sales Prospector
  • Selling Skills for the Non-Salesperson
D. John Hammond

D. John Hammond

Organizing high profit seminars

  • Marketing - Telemarketing
  • Jump start your career by organizing seminars.

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