- Turning Teamwork Into Teams That Work
- See Your Organization Through Your Customers’ Eyes
Gale Stoner, helps organizations create team spirit and strengthen customer loyalty and will have audiences walking away with more focus, more clarity, more commitment and more harmony.
Do you remember your first day on the job?
You went to bed early.
You got to work early.
You tried hard to do your best.
You were appreciative of your new job opportunity and excited to make a great impression.
Over time, something happened, the initial excitement and enthusiasm faded away.
It started to feel like… Just a job.
There are three disciplines that can produce immediate change.
Commitment: Productivity soars and profitability roars when people are heard, understood, and respected. Sustaining business growth is the responsibility of both leadership and employee. Successful organizations embrace the principle that their people are not their greatest overhead expense but their greatest business growth investment. Commitment is the result of communication and trust.
Consistency: Consistently exceeding the expectations of your customers is a challenge your team faces every day. Great organizations embrace the principle that you may not always feel your best, but you are always expected to give your best. Quality service should not be a game of chance but an everyday event.
Caring: Your company can be the business of choice in your community when you have the ability to exceed consumer expectations. A rock-solid reputation is built on superior service and personal attention. Success is achieved with service that’s not just from the head but from the heart.
Books by Gale Stoner