Howard Hyden presents Customer Focus viewing your business from your customers’ perspective.
- Absorb Profit-Boosting ideas
- Customer-focused business strategies
- Riding the Tides of Change – Mach I Qualitative Tools to Learn from the Customer
- Riding the Waves of Change – Mach II Quantitative Tools to Learn From
Howard Hyden is the best on Customer Focus by providing serious take home value. He presents Customer Focus viewing your business from your customers’ perspective.
Hyden is a high-energy, results-driven speaker showing businesses how to “Add Value” to customers, build competitive advantage and boost the bottom-line. Learn how not to compete on price, quality or “customer service.”
Absorb Profit-Boosting ideas.
Howard is businessman who brings experience and reality-based ideas helping organizations make profound changes – today!
Howard speaks on Customer Focus where the real opportunity lies in “Adding Value”, not just with the product, but in non-product areas as well.
Way beyond customer service, this thought provoking session presents how “Add Value” to boost competitive advantage with customer-focused business strategies. It is guaranteed to provide “golden nuggets” of ideas to take back and implement immediately. Provocative and intriguing ways to “Add Value” for the customer.
Riding the Tides of Change – Mach I Qualitative Tools to Learn from the Customer.
Change can be a problem or an opportunity. Adapting to change is a critical skill organizations must have to remain competitive or even survive. The rate of change of an organization must be equal to, or greater than the rate of change in the marketplace to be successful.
It is directly proportional to their “Learning Velocity”, a model Howard designed defined as the number of “learning sources” an organization taps into over a period of time: LV= learning sources + T Time Audiences love this formula since it gives them a way to gauge their organization’s rate of change.
Books by Howard E. Hyden
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