Researchers state that up to 90 percent of all meanings in communication are derived via tone and body language. As little as 7 percent of the message can be taken from the words we use.
- Up to 70 percent of everything we say is filtered or changed by the receiver
- You believed the tone more than the words.
Buckle Your Seat Belts & Hold on to Your Hats, Kathy specializes in Human Communication. Up to 70 percent of everything we say is filtered or changed by the receiver, it’s a wonder that we successfully communicate at all. Think back to the last time your boss said to you, “Good job.” Did you believe him or did you say to yourself, “Yeah, right?” The fact is, you believed the tone more than the words.
Tone is the dividing line between constructive critiquing and destructive criticism. The three most common tones used in corporate America that get in the way of managers guiding and directing their staff are the School Master, Parent Trap, and The Sarcastic Guru. When a manager begins to acknowledge these three tones and eliminate them from his/her voice, the people part of managing will become smoother and more productive.