- The importance of internal customers
- Skills for front line staff in becoming a customers advocate
- Ten strategies for increasing customer loyalty
- The critical importance of attitude in customer service
- How to go the extra mile without
Dynamic, enthusiastic and high impact are all words, audiences use to describe Bernadette. Her ability to connect with participants and motivate them to make positive choices is their lives is phenomenal. Bernadette has presented to organizations such as the Chrysler Corporation, American Express, Los Alamos National Laboratory, Farm Credit Service, Houlihan Lokey Howard and Zukin, U.S. Department of the Interior, American Eagle, Business Professional Women and many more. Bernadette has conducted presentations in every state in the US except Iowa! You will find her easy to work with, professional and are guaranteed outstanding results!