- Revolutionizing Your Customer Experience can provide you with competitive advantages & save costs
- It’s all about customer experience
- Deliberate & effective customer experience management
- Emotions drive everything we do
- Customer Retention Strategy
Colin Shaw is the guru of the Customer Experience Management. market.
Colin has enjoyed years of experience working in blue chip companies, including Mars Ltd., Rank Xerox and BT. Colin’s final position was Director of Customer Experience for one of the world’s largest global companies.
In his career, he has held senior positions in a number of different functional areas including Sales, Marketing, Customer Service and Training.
Colin now indulges in his real passions, strategic thinking, conference speaking and Executive Briefings, writing books and advising boards of companies.
He believes that the Customer Experience is the new differentiator, the new way of doing business. And the businesses we work with agree.
They have faced these commercial pressures today and are busy changing the way they do business for tomorrow.
Research on Building Great Customer Experiences revealed 71% of senior business leaders say that the Customer Experience is the next competitive battleground.
As the Customer Experience has emerged as the new source of differentiation, this figure has increased to 95%!
Beyond Philosophy™ are the thought leading experts in the Customer Experience.
Through our Thought leading approach he helps you to think through the ramifications of commoditizing market places and the effect this has on your business.
How Revolutionizing Your Customer Experience can provide you with competitive advantages and save costs.
Colin will help you understand the importance that emotions play in a Customer Experience.
Much more than this, he suggests strategies and help implement practical steps to unleash the formidable power of evoking positive emotions in your customers.
Books by Colin Shaw