- Definitions of customer service
- Behavior, habits, attitude and belief of your customers.
- Ethics. Focus Group Case Studies that will impact your decision making.
- How to become an effective and valuable Board of Director
- Organizational Management: Chambers and Associations.
- Why do customers stop coming back to your front door?
- Reach for the Stars
- Is your mission statement fresh and current with your goals?
- Setting Organizational Goals.
David Keith Aaker, on Customer Service. It’s all about communication, listening skills and the competition filter. During this enthusiastic and participatory presentation that will invole you from the start, David will share clear, specific examples of positive customer service ideas that can be applied. Your employees, staff, and team members are the point of your business arrow.