Learning to Strike the Service Balance Forward
Program Titles
- The Magic of Exceptional Customer Service
- Working Across Cultures Ð Common Sense vs. Cultural Sense
- The Art of Exceptional Customer Service & Leadership
- Customer Service / Hospitality: The balance of art & science for outstanding customer service.
- Branding Value Culture: Teamwork
Doug Lipp helps organizations strengthen their corporate culture, boost performance, amplify employee morale, and unapologetically, have fun while doing it. Has expertise in helping organizations build adaptive, world-class service cultures that fuel growth and long-term success.
Author and former head of training team at the legendary Disney University corporate headquarters. Doug has established a career and shaped an industry around the idea that culture is the preeminent factor driving business success.
Doug Lipp, formerly of Disney, takes you on a journey behind the scenes to discover the secret of Disney’s success.
Doug’s experience offers tips on how to make your business successful abroad.
Doug Lipp brings audiences into the unique culture of customer service.
Doug utilizes his broad international experience—to provide a framework for cross-cultural analysis and crisis intervention in virtually any business setting.
Doug relates how to design a system that works for your industry while respecting diversity, and outlines a plan that will enable you to create “service magic” in your organization while providing practical information that will change employees’ lives and improve the company’s bottom line.
Managing Customer Relationships and Global Competitiveness
Doug’s unique advantage to evaluate and solve cultural challenges and conflicts. Learn how to avoid culture clashes and costly business mistakes.
Doug Lipp gives his audience an insightful and entertaining look at how to improve service, delight customers, and use angry customers’ feedback as a gold mine to winning the competitive edge.
Books by Doug Lipp
- The Changing Face of Today’s Customer: Strategies for Attracting and Retaining a Diverse Customer and Employee Base in Your Local Market
- Even Monkey Fall From Trees
- Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees
- Stuck in the Middle Seat
- Danger and Opportunity
Book Doug Lipp for your Event!