- Everyone’s a Customer Customers Pay Your Bills
- S..O.S.: Survival Skills for Leaders
- 101 ECommerce Customer Service Tips & Techniques
- Performance Management
- Dealing with Difficult People
- Delegating Pitfalls, Minefields, and Rewards
- Behavioral Interviewing: Beyond the Paper Trail
Elizabeth I. Kearney, Ph.D.’s goal is the success of her clients, provides programs and collaborative services in a wide variety of areas.
Elizabeth, specializes in strategic planning, developing and providing programs designed to produce effective leadership, management, and staff development programs that produce outstanding per-formance and exemplary customer service.
She designed and ran a management training academy for a major school district, and then served as the Senior Vice President in charge of Operations for an international consulting and training firm whose primary clients were CEOs of such companies as Lloyds of London and Federal Express.
This award-winning author of some 16 books and hundreds of articles was a John Hopkins Fellow.
She has appeared on television shows and has presented workshops and keynote addresses at business and educational conferences.
Her presentations are fun and filled with humor and she is provids practical, take-away-and-use information.
Businesswoman of the Year, one of fourteen women business owners who were honored in Washington, D.C..
She works closely with their clients to gather data and identify issues and present programs for such clients as Lockheed Martin, Yahoo, Brocade, Kaiser, Toyota, Mercedes Benz, Marriott, EDS, SRA, F.D.I.C., the V.A., Pinkerton, UCLA, Intuit, Dun and Bradstreet, Yahoo, and Dolby.
Books by Elizabeth I. Kearney, Ph.D.
- Customers Run Your Company: They Pay the Bills
- Everyone is a Customer
- People Power: Reading People for Results
- Women Who Paved the Way