- Listening to conflict finding constructive solutions to workplace disputes
- Resolve Conflict, Boost Creativity
Erik J. Van Slyke: Constructive conflict can be good for the workplace if managers know how to control it.
Creativity. Innovation. Passion. These words represent the standard demands of the modern workplace. Organizations have spent millions of dollars and countless hours attempting to infuse employees with the mind-set and techniques required to live and breathe these values.
But the very fuel that feeds these familiar mandates, however, inevitably produces conflict. Individuals develop new ideas that clash with the tried and true. Department innovators step on toes outside their functional domain. Work teams bicker as they divvy up responsibility. And managers and employees compete for control in the leadership vacuum left by flattening organization structures.
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Project Management Standard Program At best, these conflicts provide improved results and opportunities to learn. At worst, they destroy individual self-esteem, increase tension within work teams, and decrease participation and productivity. Whether conflict affects everyone in the organization, or just one employee, how we manage its resolution is critical to maintaining a creative, collaborative culture.