- Inside Sales Tools to Knock Your Customers’ Socks Off
- Winning with Teamwork
- Up Selling and Cross Selling
- Improving Call Center Service with Employee Empowerment
- Managing Productivity to Increase Customer Satisfaction
- Taking Service into the 21st Century – Being Change Agents for the Future
J.J. Lauderbaugh, CPCM, focus on the management of customer relations which include empowerment, coaching, teamwork, telecommunication for inbound and outbound call centers, telemarketing, cross-selling and up-selling, verbal and non-verbal communication, front line customer care, corporate image and projecting professionalism through the service culture.
She evaluates the environment of groups by conducting one-on-one confidential interviews, monitoring their call center and benchmarking them against the best across the country. A verbal debriefing of her findings is given to management and she customizes her programs with the information gleaned from the evaluation. She brings to her high impact, high energy with years of experience. She has counseled thousands of professionals on how to be and look competent, inspire confidence in their employees and overcome internal roadblocks.
Her warm, intelligent style that combines personal experience with proven techniques. She has also served as advertising consultant, sales manager, customer service director and director of operations for several firms.
Her strong service background combined with sales and soft skill development makes her different from others in the way she uses the service mindset to educate, motivate and inspire bottom line results.