- Customer Service programs for frontline employees
- Communication Skills for managers/supervisors
- Total Quality programs for service organizations
Jane Holcomb, Ph.D., ( has developed a unique yet simple system to help improve employee performance and increase productivity. Her Ph.D. dissertation on how to evaluate employee training has taken her into dozens of companies. Insights on current methods of evaluation led to a system that addressed the transfer of learning.
Jane Holcomb, Ph.D., develops training programs for organizations based on their unique issues and concerns.
She develops Customer Service programs for frontline employees, Communication Skills for managers/supervisors, and Total Quality programs for service organizations.
Dun and Bradstreet, IREM (Institute for Real Estate Management), Los Angeles World Ports, Yoshinoya West, Toyota Motor Sales, Mitsubishi
Avis, Burbank Public Works Dept., LA District Attorney, Community Development Commission, Courtaulds Aerospace, ERS ( Emergency Road Service), Getty Museum, EPA ( Environmental Protection Agency), GTE, LA City Bureau of Sanitation, City of Los Angeles, American Honda Motor Company, Los Angeles Airports, HUD ( Housing and Urban Development)