- Find clarity in the world of customer experience.
- Overcoming Today’s Business Challenges
Jeannie Walters, CCXP is a customer experience expert and pioneered helping companies increase sales and customer retention through elevated customer experiences.
Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is the leading authority for improving employee and customer relationships.
A Certified Customer Experience Professional, Jeannie’s worked with numerous Fortune 500 companies, including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase.
Jeannie has spoken to tens of thousands of people across three continents on the power of proactivity to increase brand loyalty.
A sought-after by businesses and an educator, Jeannie is a Masterclass Instructor and has had over 400,000 people attend her programs.
Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, Wall Street Journal, and many more.
“Jeannie Walters is a customer experience *GENIUS*. She’s sharp, always on point, and can help anyone anywhere navigate customer-related waters perfectly. She’s been fantastic every time. I cannot recommend Jeannie highly enough!”
“Jeannie helped us understand how to define our customers, which is crucial to our organization… We were unsure how to serve our alum population, and Jeannie stepped in to help us focus on how we would serve members at different life cycles within our organization. Since working with her, our membership has shown an uptick and continued growth.”