- Managing in a Service Competitive Environment
- Everybody is Part of the Customer Service Promise
- Creating Your Customer Service Plan
- How to Lead and Motivate Your Team
- Contributing to the Customer’s Perception of VALUE
Jerry Fritz on Customer Service and Sales.
With his trademark 120% energy and enthusiasm, Jerry successfully pursued an executive career which included senior appointments with M.S. Carriers, Roto-Rooter Services Company and North American Van Lines, Inc.
Jerry has been the Director of Sales and Customer Service Management Programs for Executive Education and he has been instrumental in developing its reputation for providing innovative, cutting edge, customer service educational programs.
Jerry is a recent recipient of “Marketing Educator of the Year” by Sales and Marketing Executives International. This award is presented to the educator whose philosophy and recommended direction has significantly affected and made the greatest impact upon how companies achieve marketing strategies that exceed the needs of customers.
His presentations consistently receive rave reviews for both content and delivery .
Jerry’s recent speaking engagements include Inc.’s National Customer Service Conferences and The World Conference on Customer Service Management.
His “tell it like it is, and needs to be” attitude inspires those seeking real-world information that immediately translates into proven skills for success.
Jerry regularly has his articles published in leading business journals.
Client List: Apple Computer, Arthur Andersen, Bell South, Blue Cross Blue Shield, CSM Group, Inc., International Customer Service Association (ICSA), Kinko’s, North American Van Lines, Inc., S.C. Johnson
“Great speaker! High energy! Inspiring! …”
“WOW! That can be the only reaction to your performances at the World Conference on Customer Service Management – you scored outstanding ratings from attendees. A superb performance – thank you!”.