- Relationship Building and Customer Service
- Stop and Sell the Roses
Jim McCann likes to make things grow.
Just as he built an million international business from a single Manhattan flower shop, McCann, has helped expand the definition of retailing in just a decade.
Recognizing the enormous potential in providing on-the-go consumers with quality, gift-giving opportunities, McCann pushed traditional boundaries to create not just one, but several access channels.
Today, customers can send flowers and gifts around the block or around the world by clicking a mouse on a personal computer, walking into one of its stores, or by dialing a 1-800-number.