- A crisis to get things back on track?
The technology of the Information Age has foisted an obligation on society: “The knowledge you need is literally at our fingertips. Use it wisely and know when to stop.” Sometimes too much knowledge applied to certain events or situations can throw sand into the well-oiled wheels. It is a clear challenge for managers today to determine precisely what amount of knowledge is required to handle a problem and when to refrain from infusing too much.
Issues addressed in this presentation, with examples from actual business cases, include:
1. How much should a manager know about his/her job, professional field to be prepared to manage his/her immediate environment?
2. What exemplifies a manager’s good judgement in knowing just how much knowledge to apply?
3. How do we safely “de-knowledgize” a crisis to get things back on track?