Strategic Service For The New Economy
Program Titles
- Achieving Excellence Through Customer Service
- Strategic Customer Service
- Leading Empowered Teams for Service Quality
- Cutting Costs and Eliminating Waste: Buck-A-Day Campaign
- Quest for the Best : Professional Selling and Service
- Good Idea Campaign: Customer Satisfaction and Quality
- Feelings: Quality Service First Time Every Time
- Loyal for Life: Service recovery and empowerment
John Tschohl, author, will share his knowledge on the commitment to service quality as a strategic competitive weapon.
Celebrated as one of the country’s leading customer service gurus by Time magazine.
How do I keep my customers?
How do I build a service culture in my business? How to make customers come back?
How do I implement a service guarantee?
Get inspired watching what other companies are doing and share your own experiences with the world.
Examples:
Five Star Service For Hotels
Feelings for Service Retail environments
Feelings: Customer Care for Supermarkets
Feelings for Car Dealers
The Spirit of Excellence for Hospitals and Long Term Care Facilities
The Essence of Caring for clinics, managed care and HMO’s
Connections for Higher Education (NEW)
Five Star Service for Hospitality
Exceptional Service : Service Retail
Exceptional Service : Supermarkets
Books by John Tschohl
Book John Tschohl for your Event!