- Service is an Inside Job
- Employee Engagement Serving Those who Serve Your Customer
- Mastering Change, Unleashing Innovation & Leaving a Legacy
- Customer loyalty, & referrals
- Leadership – The Art of Lasting Significance – Leave Your Mark
Joseph Michelli, Ph.D., is a Leadership guru: “… considered on the short list of today’s influential leadership” Igniting emotional engagement, loyalty + advocacy. Michelli is passionate about leadership, employee engagement and elevating customer service to the level of memorable customer experiences.
“Joseph’s intriguing insights and intellectual fodder for leaders aspiring to upgrade the quality of service offered by their organizations.”
Joseph expands that influence through engaging presentations which demonstrate enduring leadership principles, legendary customer service strategies, and practical employee empowerment and innovation approaches. ” E commerce Influencer
Joseph’s insights encourage leaders and front line workers to grow and invest passionately in business and interpersonal relationships.
Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor.
Joseph A. Michelli, Ph.D., on television and has conducted hundreds of radio and print interviews.
Books by Joseph Anthony Michelli, Ph.D.
- The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
- Humor, Play and Laughter: Stress-proofing Life With Your Kids!
- The New Gold Standard: Leadership Principles for Creating Legendary Customer Experiences
- When Fish Fly – Lessons For Creating a Vital and Energized Workplace
- The Zappos Experience – 5 Principles to Inspire, Engage, and WOW
- Prescription for Excellence
- The Airbnb Way