- Getting Paid: Without Insurance Interference
- The Exceptional Receptionist: Providing Memorable Service!
- Broken Appointments, Late Arrivals & Lost Patients
- Mastering Frustrations and Challenges in Dentistry
- How to Work in Dentistry . . . Without Conflict!
- Supporting Excellence in Implant Dentistry
- Stepping Up – Taking the Practice to the Next Level!
- Taking Ownership in the Dental Office
- How to Avoid Killing Your Practice . . .
Joy B. Millis designs her presentations to serve the greatest needs of the audience, keeping her focus on the pulse of the industry.
If you’re fed up with patients accepting “only what insurance covers” or asking for alternative “cheaper” treatment plans, you’ll love this session. Joy will involve the entire team in seeing the value of their influence in a patient’s decision to receive optimum care.
Would you like less stress? Joy will show you how to make financial arrangements “that really work” for a fee-for-service practice, with less insurance involvement. Learn proven responses to patients’ excuses for not paying or their requests for payment plans. You’ll love getting paid in-full, in-advance, plus a tip for the team!
The most frequently used entrance into the dental office is through the telephone – through the Receptionist. Learn how to move patients through their initial “shopping” call, so they schedule an appointment – where the real fun begins! Joy’s humorous and unconventional approach to serving patients will help everyone attending this program enjoy providing exceptional care in a memorable way – so patients want to come back!
Do patients make you mad? They’re late, don’t show up at all, don’t complete treatment and don’t return for continuing care. If the patient islost, there is an increased medical/legal risk, as well. Joy will give you the cause and the cure for this terminal problem, so that patients show up early and bring gifts – never to be lost again.
Now is the time to learn a fresh approach to confronting the frustrations and challenge “Opportunities don’t go away; they go to someone else, while we’re mired in the day-to-day muck of the same old problems in the dental office.”
Getting along with patients, suppliers and each other the phone is ringing off the hook, everyone is having MOOD SWINGS – including the patients! All in a day’s work! In this interactive workshop, Joy will involve the entire team in creating solutions to the challenges that Firehose our enthusiasm. She will equip us with skills for building long-lasting relationships with our patients and each other.
Management and communication skills go hand-in-hand with the clinical skills necessary to provide implant dentistry. Marketing the service, answering questions, maintaining patient records, coordinating treatment, quoting fees, making financial arrangements and risk management will be discussed. Handout materials provided will assist in the rapid implementation of skills learned and systems discussed during this program.
Comfortable? Many dental professionals are happy just to stay where they are – content with the quality of care being provided, the patients walking in the door and the team surrounding them day-in and day-out. Some compare notes at dental society meetings and say, “I’m doing OK.” If you’re not satisfied with status quo, then show up and let Joy help you Step Up to the next level.
Exceptional leaders have one thing in common – Ownership! Joy will discuss the characteristics of individuals who take ownership and get results! A team is a group of people who are inextricably woven into the fabric of each other’s success – each taking ownership! Joy will provide an Ownership Check List . . . to see if you qualify.
Team Involvement in Risk Management
Could you and your patients be at risk because of your actions, what you say, what you write in patients’ records or how you follow-up when treatment has not been completed? Every member of the dental team is involved in developing and maintaining quality relationships with patients. Good service, good dental care and good attitudes are no longer good enough. In this interactive presentation, Joy will involve the audience in identifying the innocently made, fatal errors that result in loss of patients, loss of income and loss of love for the profession.
Building a Referral Relationship
Referrals from other professionals contribute significantly to the growth of a practice. Building a referral relationship can be one of the most cost effective marketing tools that can be used to grow a practice. Joy will give you very practical ideas for building a quality referral base and preventing referral resistance.
Re-Engaging the Team of the Future: Your Competitive Advantage!
Quality people are the true competitive advantage – especially if they’re creative, passionate and motivated! A sure prescription for success in the future is to find good people and engage them in developing their highest personal and professional potential. In this content-rich, humor-filled session, Joy will involve you in developing the team of the future with skills that liberate their talents, explode their imagination and inspire innovation – giving you the competitive advantage!