- Contact Centers
Simply put, Kathleen will enthrall you. She cannot be described in words; she must be experienced! With her anecdotal style, not to mention her musical accompaniments, Kathleen always receives high marks from her audiences. And in many ways radically changes their view of the Call Center world. Kathleen will work with your management team to customize her acclaimed Powerful Leadership and Communication Skills programs. Geared toward top or front-line managers, Kathleen will tailor and pepper her interactive presentation to meet your specific business and operational goals. Funny anecdotes to tell a compelling story of Contact Centers and the unique obstacles they must overcome. She will guide you with humor and style through some of the toughest leadership opportunities you will ever face.