World Class Speakers & Entertainers

Laurie Brown

Selling yourself for sales success: You are the difference!

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Program Titles

  • Create dynamic and effective presentations.
  • Compelling communication to influence & persuade
  • Communication Skills

Laurie Brown, experienced in diversity has earned a reputation as a highly engaging and effective professional whose work gets results.

She has worked with Ford, General Motors, GMAC, Volkswagen, the UAW and Visteon, Kmart… on subjects as varied as product knowledge, brand, marketing, sales, diversity, and customer service.

Her career has taken her across the United States and abroad, working with culturally diverse audiences at all corporate levels.

She is passionate on the subject of diversity and has worked with both corporations and unions helping them understand the power of a diverse workforce.

Laurie is equally passionate about caring for the customer. Because she believes all businesses need to be consumer oriented, she has worked with  plants, dealerships and corporations, helping them become more customer focused.

Turning attitudes into action—and you have a recipe for the best event ever.

Without effective communication, not much can be accomplished and businesses cannot run smoothly. Good communication skills are absolutely essential to your bottom line. Your executives and team members must be able to convey their ideas or instructions clearly to achieve goals and be successful.

A first-rate customer experience leads to customer loyalty and business growth. You need to do more than satisfy your customers. Today you have to make sure their experience exceeds expectations. Word choice and language, as well as a hyper-personalized experience make all the difference for creating lasting relationships.

Well-developed communications include listening effectively, talking less, and using positive language. To convey your message persuasively and make sure you are understood requires refining skills to reach a new level of effectiveness. Overcome communication barriers, establish rapport and modify your style to connect and build strong relationships.

How first impressions are formed and why this is so important
The elements that help you build rapport and trust
Listening to understand with empathy
How to paraphrase so that people feel heard
•Using questioning skills to get to the heart of the matter 

 

Books by Laurie Brown

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Related Speakers:
Business Skills – Communication Skills – Cultural – Diversity – Presentation