- Fashion Expert
- Forward-thinking leadership ideas for owners and management.
Laurie Wilson has years of experience speaking on behalf of the dry cleaning and fashion industries in education and customer service capacities. Laurie has conducted customer service representative (CSR) training for several dry cleaners around the country. She also writes a regular article on “The Human Factor” for the American Drycleaner monthly publication, where she touches upon the “human” element as it relates to service, CSR knowledge and forward-thinking leadership ideas for owners and management. Famous as the “cover mom” for Working Mother magazine, She represents the target audience: a busy woman who runs a busy family and can address the concerns of a real consumer.
Laurie spent more than 20 years in the retail industry, serving most recently as Director of Fashion, Trend and Special Events where she educated merchants on upcoming seasonal trends. Prior to that, she held the position of Fashion/Promotion Director. Laurie’s television speaking engagements include: serving as the CBS affiliate “Fashion Expert” on a weekly news show, as well as doing all press appearances and retail events, including serving as the anchor for a monthly video newsletter. She has appeared as a news guest, radio guest and interview source.