Customer Service / Hospitality
Program Titles
- Unity within Diversity: The OZ Perspective.
- The Marble Principle: High Performance Teambuilding
- From Adversaries to Allies: Gender Communication in the Workplace
- Diversity Strategist: Helps organizations make diversity a competitive advantage
Lenora Billings-Harris: Uses Wizard of Oz characters and music as a metaphor to help you connect your brain, heart and courage to make a real difference in today’s multicultural environment.
A thought-provoking message will inspire you to take responsibility for building a better workplace, and community by embracing the gifts you possess and valuing the gifts of others.
The Diversity Advantage: Turning Barriers into Bridges.
While safely exploring your own assumptions, you will learn how, when and why people rely on stereotypes to make day to day decisions about others.
You will examine dozens of action ideas that can be applied immediately to improve relationships. A program of diversity metrics for effectiveness and positive action when interacting with others.
The Marble Principle: High Performance Teambuilding Learn the critical elements necessary for team success. You will discover how team members can work together on a common goal while capitalizing on individual approaches toward high performance. This highly interactive session will equip you with tools and techniques for immediate application.
From Adversaries to Allies: Gender Communication in the Workplace. This fun presentation helps both men and women learn how to improve their communication skills with the opposite gender by exploring four specific areas of difference.
You will learn how to flex your style while retaining your authenticity resulting in mutually supportive relationships.
The Leadership Advantage: Raising Your ROI through EI By developing emotional intelligence (EI) competencies coupled with reducing unconscious biased behaviors, you will discover the ingredients needed to transform your vision of creating a highly productive, respectful, inclusive environment into reality.
This presentation is tailored to your business objectives to enable you to develop a specific plan of action.
Books by Lenora Billings-Harris
- The Diversity Advantage
- Dates to Remember
- The Diversity Advantage: A Guide to Making Diversity Work.
Book Lenora Billings-Harris for your Event!