- Delight or Sell – Customer Experience as a Competitive Advantage
- Sales Culture versus Customer Culture – The Inevitable Clash
- Sales Culture Clashes with Customer Experience
Lior Arussy on customer experience management and customer centricity transformation, recognized by ABC News, The Wall Street Journal, Financial Times, The Times of London and Gartner.
Lior is all about creating wow experiences for customers. He has delivered 80 full day programs for Mercedes Benz USA, assisting them to completely transform their culture into a truly customer-centric organization.
Lior Arussy has developed a strategic framework to transform organizations from product to customer-centricity while increasing their profitability through differentiation.
Lior Arussy’s presentations are full of refreshingly practical advice for creating ‘wow’ experiences for your customers, aligning all departments towards customer centricity and being exceptionally relevant to your customers’ needs.
Based on his corporate experience where he grew HP’s business by 50% per quarter for 3 consecutive years along with the last 10 years of consulting with top brand companies worldwide, Arussy brings valuable insight, fact-filled research and amusing anecdotes to every presentation
Books by Lior Arussy
- Customer Experience Strategy: The Complete Guide From Innovation to Execution
- Excellence Every Day: The Excellence Myth
- Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
- Innovating IT: Transforming IT From Cost Crunchers to Growth Drivers
- The Experience! How to Wow Your Customers and Create a Passionate Workplace