- Customer Service: Winning & Keeping Customers
- Visual Charisma
- Discover the details that make a difference in professional dress & image
- College Students Now Studying Essential Business Etiquette
- Listening & Communication
Lou Kennedy: Negative first impressions are difficult to overcome. “Doing what comes naturally” may not be in your best interest.
Remember, you are always under examination. What do others decide when they meet you . . . or see you across a room?
Polish your professional image by using etiquette anchors recognized and valued by those looking for standards of excellence.
“Doing what comes naturally” may not be in your best interest. Your manners and social skills are always under examination in your professional and personal life, and these skills create lasting impressions. In a customer service-driven market, people will continue to do business with individuals and companies who meet their needs and do not offend them.
Negative first impressions are difficult to change.
What do others decide when they meet you?
Wake up to your picture. Polish your professional image and performance by using etiquette anchors that are valued and used by people who look for standards of excellence.
You will learn how to:
Discover the details that make a difference in professional dress and image
Create effective “small talk” with five key words
Demonstrate impeccable table manners and create a polished business dining environment
Discover the message behind your handshake
Identify and honor cultural norms that make critical differences in business environments
Use the 20-second thank you note to create a positive lasting impression
Books by Lou Kennedy