Goal Setting: The Power of Managing Customer Expectations
Program Titles
- Infrastructure of Customer Service
- STOP the BS (bad service)
Margo H. Chevers, motivates your team to succeed in service, sales, goal achievement. The secret of customer satisfaction lies not in what your company does, but in what the customer expects your company to do. She will explore the expectations of your customer, where the customer develops expectations and ways to manage those expectations.
Books by Margo H. Chevers
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