Office and Customer Service Protocol: The power of the First Impression: Protocol / Business Etiquette Programs
Program Titles
- Corporate Protocol for the Business Professional
- Cross-Cultural Contrasts and Comparisons
- The Art of Hosting International Clients and Visitors
- Protocol for the Job Interview
- Conversational skills
- Presence, body language and gestures
- Dress and grooming
- Decipher where the ‘power’ lies
- Recognize the role culture plays in negotiations
Marie Betts-Johnson is internationally recognized for handling any situation with grace and poise in the new world of equality of the sexes, classes, and races.
The emphasis is on the true meaning of etiquette, which is kindness.
Ms. Betts-Johnson served on the Late King Hussein and Queen Noor of Jordan’s staff. This experience allowed her to meet with and interact with royalty and dignitaries from all over the world. She honed her protocol expertise and developed the most extensive business and international protocol programs available.
Marie Betts-Johnson’s experience and hands-on expertise have enabled her to develop protocol programs for top U.S. corporations, including IBM, Gucci Timepieces, Sony Corporation, Johnson & Johnson, W-D 40 Company, Pfizer, U.S. Postal Service, and International Bankers’ Associations.
Ms. Betts-Johnson provides programs with the most up-to-date, universally accepted information etiquette and protocol, presented upbeat and humorous to keep audiences entertained, educated, and enthralled! Ms. Betts-Johnson has identified the multi-layered complexities of hosting international delegations.
Anyone can learn the accepted codes of etiquette and protocol. Along with the preceding benefits, it gives us the confidence to know that we can handle any business or social situation professionally.
Marie Betts-Johnson’s programs will give you the confidence to handle any business or social situation with finesse. You will put others at ease and reassure clients they are dealing with professionals.
Office and Customer Service Protocol gives management and personnel the communication tools necessary to create a more productive office environment. It also provides the tools to ensure every customer feels valued and respected. Effective office communications impact client relations… and your bottom line!
Stand out from the crowd by adding this exclusive expertise to your Resume! Be the in-house expert when issues of protocol and culture arise. Learn how to establish or work within an International Relations Office.
With over two decades of experience developing customized executive presence programs for professionals in all industries, Marie Betts-Johnson will help you identify and maximize your potential and enhance your company’s image.
“Do NOT do unto others as you would they do unto you; they may not like it.” Mark Twain.
Understand the critical cross-cultural tenets in every culture and learn how they compare with your own culture. This path to enlightenment will make the difference between doing business successfully or being politely sent home!
It’s’ a new world out there. Our comprehensive programs have been updated to include all aspects of business with COVID-19 considerations in mind. We have designed hundreds of programs for top U.S. and multinational corporations, organizations, entrepreneurs, and individuals.
Women are forging their paths and moving forward, facing the challenges of balancing family and career. This course teaches you to harness your unique power to multitask, lead intuitively, and build strategic, collaborative relationships.

From Forks to Chopsticks!
Whether interviewing for a job, attending a business luncheon, or dining overseas, your manners are constantly scrutinized despite your accomplishments in other areas. Unfortunately, you will be judged on your level of sophistication, intelligence, and education if you do not have these essential skills. They are vital to building business relationships with international clients and partners.

Created specifically for young professionals, this program is designed to impart confidence, leadership, communication skills, and social polish.
I am grateful for the opportunity to have the renowned Marie Betts-Johnson as an instructor. A sophisticated and worldly expert in the field who knows how to put one’s mind to the test! I look forward to putting these skills into practice.”
The course content was presented in a clear, logical way. I enjoyed the course very much…great.
Thank you again for an excellent program!
This course was amazing, with exceptional content, and the instructor was quite knowledgeable. The takeaway for me was the diplomatic international relations content and the modules. Everything else will be most helpful in training my staff, so thank you so much.”
Book Marie Betts-Johnson, M.A. for your Event!