Root of the problem is not the employee’s blind adherence to policy, but management’s inability to empower employees to use their own good judgment and intuition
Program Titles
- Overcoming resistants to change
Mark T. Eppler has experience at the executive level as president and chief operating officer of an electronics manufacturer. His leadership skill was instrumental in redefining the company’s culture during a severe crisis.
By involving all employees in the problem-solving process, he overcame a high degree of negativity, substantially reducing the time needed to reverse negative trends in performance.
Despite offshore competition and a severe industry recession, Mark increased sales by 328% in four years (record profits annually).
Mark overcame the “commodity dilemma” by successfully repositioning the company from a manufacturing operation with services to a service company with products. The strategy has been nationally recognized as a “case study in the successful selling of a commodity product.”
An Award Winning Educator
As an Adjunct Business and Management Lecturer, Mark’s courses were consistently among the most requested and highest rated.
Mark’s ability selected him to receive the University’s Award For Teaching Excellence. In presenting the award, the Dean cited Mark’s “unusual ability to distill complex topics and communicate them in understandable terms.” Mark was also applauded for “the effective use of humor in creating an effective learning environment.”
Mark is frequently interviewed by newspapers and magazines such as USA TODAY and Investors Business Daily for his views on leadership and management issues.
Books by Mark T. Eppler
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