Manage customer expectations
Program Titles
- Just Say Whoa: A Short Course in Managing Expectations
- What Do Customers Really Want? A Guide to Finding Out
- Talking So People Will Listen, and Listening So People Will Talk
- Communication Caveats: What to Do When You Can’t Just Be a Techie Anymore
A student of human behavior. Drawing from my B.A. and M.A. in psychology, and extensive experience in technical, customer support, and management positions, I’ve presented seminars and keynotes to more than 100,000 people in North America, Europe and the Far East.
Books by Naomi Karten
- Communication Gaps and How to Close Them
- Managing Expectations: Working With People Who Want More, Better, Faster, Sooner, NOW!,
- How to Establish Service Level Agreements
- Perceptions & Realities
Book Naomi Karten for your Event!