The Bottom Line on ROI: Navigating the New Normal
Program Titles
- In Action Measuring Return on Investment
- Measuring ROI in the Public Sector
- Retaining Your Best Employees
- Mastering ROI: Managing Evaluation Shortcuts
- The Human Resources Scorecard: Measuring Return on Investment
Patti P. Phillips, Ph.D., the leading source of ROI competency building, implementation support, networking, and research.
She supports organizations and their efforts to build accountability into their training, human resources, and performance improvement programs with a primary focus on building accountability in public sector organizations.
She helps organizations implement the ROI methodology in countries around the world.
After many years in the electrical utility industry, Phillips introduced to training, human resources, and performance improvement from a new perspective—a perspective that directly reflected her values of accountability, ROI evaluation.
She has embraced the ROI methodology by committing herself to ongoing research and practice.
Dr. Phillips has implemented ROI in private sector and public sector organizations. She has conducted ROI impact studies on programs such as leadership development, sales, new-hire orientation, human performance improvement, K-12 educator development, educators’ National Board Certification mentoring, and faculty fellowship.
Dr. Phillips is currently expanding her interest in public sector accountability through application of the ROI methodology in community-and faith-based initiatives, including Citizen Corps, AmeriCorps, and the Compassion Capital Fund.
Dr. Phillips teaches others to implement the ROI methodology through the ROI certification process, as a facilitator for ROI and Measuring and Evaluating Learning Workshops, and as adjunct professor for graduate-level evaluation courses.
Dr. Phillips’ academic accomplishments include a Ph.D. in International Development and a master’s degree in Public and Private Management.
She is certified in ROI evaluation and has earned the designation of Certified Performance Technologist.
She has authored a number of publications on the subject of accountability and ROI.
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