- Goal Setting
- Surviving and Thriving Change – And Learning to Love It!
- Customer Service – It’s My Pleasure!
- Lifetime Leadership – Leaving a Legacy
Peter Barron Stark: Every member of your organization is affected by the accelerated pace of change that has taken place over the last decade. Some members will merely survive the winds of change often struggling every step of the way. Others will thrive on change, seizing every opportunity to learn, grow, and improve your organization. You’ll leave this presentation excited about change and armed with the skills you need to design and successfully implement a change strategy. Peter shares the secrets of “thriving” during change and how to ensure a strong and successful future for you and your organization.
In the last decade customer service has become a top priority for many organizations. Yet, with all this talk about customer service, very few have mastered the art of building customer loyalty. One dramatic change creating this challenge is that customers are raising their demands on what they consider an acceptable level of service. A level of service that was acceptable to a customer three years ago, creates an unhappy customer today. This insightful program allows you to design an effective customer service strategy for your organization that guarantees outstanding customer service and lifelong customer loyalty every time!
We all can think of at least one person in our lives who has had a tremendous impact on us. We would follow that person anywhere they led, with enthusiasm and loyalty. Why? Because a great leader can truly bring out the best in you, and help you accomplish things you never thought were possible. If you desire to be that type of leader, this program is for you! By uncovering the characteristics of great leaders and analyzing your leadership style, you’ll see how you can maximize the impact of your leadership on those who choose to follow you.
You are involved in negotiations every day of your life. Whether you are agreeing on appropriate schedules and deadlines for project, solving problems with customers, setting salaries, acquiring more staff for your department, or going out to dinner with your family, you need to be able to identify and utilize skills of great negotiators. You’ll learn the top strategies to use in a negotiation and how to counter those strategies when they are used against you. Following this step-by-step approach helps you achieve what you both want in virtually any negotiation. (Specialized programs available for sales, purchasing and contract personnel.)
Books by Peter Barron Stark