- Generations in Change
- Building Killer Committees / Teams
- How to build a shield against the negative energy generated by chronically difficult people
- How to Hire the Best – Not the Rest
- Hiring decisions: Select better candidates for open positions.
- Interview Like a PRO
- Employers value those who can communicate clearly
- Achieving Crystal Clear Communication
- Phil Bruno – on Tourism
Phil Bruno, works with organizations to exceed internal and external customer expectations. If you are not exceeding expectations, you’re just not in business anymore.
Bruno began his professional career in Corporate America looking for ways to meet the needs of his own organization, Anheuser-Busch, but his appreciation for excellent customer service began much earlier.
Bruno was raised on “The Hill,” a famed Italian-American neighborhood known for its sense of community, hospitality, and great Italian restaurants.
He has a business degree with an emphasis on service.
While in college, he developed a relationship with Anheuser-Busch and, for the next 17 years, applied what he had learned in a series of hospitality management positions with the Fortune 500 giant.
He managed tour & gift shop operations progressing with larger staffs, more budget and responsibility culminating at the Anheuser-Busch Corporate Tour Center at AB world headquarters and then for 6 years at Grant’s Farm, the Busch family estate and original Busch Gardens.
His trademark strength was increasing employee satisfaction with large staffs that in turn led to excellence in Guest satisfaction.
Phil has worked independently throughout country, with hundreds of clients and thousands of audience members spread across all industries.
Bruno says, “We are way beyond satisfaction now.
The Experience Economy is upon us and if you don’t know what that means, you need to slap yourself and dial in before it’s too late…
If you are not satisfying customers, you’re just not in business anymore. People rate their entire experience when purchasing products or services between competitors.
The new breed of employee is doing the same thing with their employment experience. You can’t exceed customer expectations until you provide a very positive experience for your employees.
“The answer, Bruno found, came from one of his clients who simply said you have to “Treat ’em right.”