- Undisturbable: The Heart of Authentic Performance
- Sustainable transformations require retain-able conversations
Randy D. Morgan on leaders, future leaders and front line team members.
The challenges facing government employees are HUGE but the solutions don’t need to be painful. Change is only hard when we are unwilling to let go of the past. We all have this weird need to justify the “rightness” of past behavior.
Who we have been and what we have done has nothing to do with who we are now unless we choose to chain ourselves to our history.
We are not our actions; we are that which acts and
we act based on our best awareness AT THAT TIME.
If we hold on to the past we also limit our ability to see current possibilities. We don’t see reality; we see what we expect to see.
“Leadership Beyond Limits: Breakthrough Practices for Increasing Employee Motivation” at Excellence in Government
The key “breakthrough” takeaways:
Remind employees why they came to work for government in the first place.
Connect employees to the mission.
Mentoring and coaching are key.
All three are important, but what struck me was that they are all top down approaches. Each one is a “Telling” solution to an “Asking” problem.
Government employees don’t need to be told more, they need to be listened to more. Employees tune out tellers, but are engaged by leaders who ask.
The single greatest predictor of employee engagement is whether they “like” their immediate supervisor.
The best way to show someone you care is by listening.
The ONLY way I know what’s truly important is by watching how people respond.