Customer Service & The Human Experience: Turning Challenges Into Opportunities
Program Titles
- How to Kick Your Customer Service Up A Notch
- Communication is Not a 4-Letter Word
- Changes in the Workplace
- Stress in the Workplace and What to Do About it
Rosanne D’Ausilio, Ph. D., is an industrial psychologist, a customer service expert, and the author of seven books. She is entertaining, upbeat, and internationally known for her expertise in world-class customer service.
Do you want to increase your customer service?
Your customer satisfaction?
Do you want to decrease your turnover?
Do you want to improve your bottom line and your ROI?
What metrics are you measuring–if you are measuring– and why?
Customer service is threefold: People, process, and technology.
In today’s economy, excellent customer service is one key survival element.
This is a huge opportunity to improve customer service and stand out among competitors significantly.
This is not the time to ‘wait and see.’ Action is an absolute requirement!
Books by Rosanne D’Ausilio, Ph.D. (industrial psychologist)
- Wake Up Your Call Center: Humanize Your Interaction Hub
- Customer Service and The Human Experience
- How to Kick Your Customer Service Up A Notch
- The Expert’s Guide to Customer Service
- Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck
Book Rosanne D’Ausilio, Ph.D. (industrial psychologist) for your Event!