- How to Kick Your Customer Service Up A Notch
- Communication is Not a 4-Letter Word
- Changes in the Workplace
- Stress in the Workplace and What to Do About it
Rosanne D’Ausilio, Ph.D., is an industrial psychologist, a customer service expert, and author of 7 books.
She is an entertaining, upbeat, and internationally known for her expertise in world class customer service.
Do you want to increase your customer service?
Your customer satisfaction?
Do you want to decrease your turnover?
Do you want to improve your bottom line, and your ROI?
What metrics are you measuring–if you are measuring– and why?
Customer service is three fold: People, process, technology.
In today’s economy, one key element for surviving is excellent customer service.
This is a huge opportunity for you to significantly improve your customer service, and stand out among your competitors. This is not the time to ‘wait and see.’ Action is an absolute requirement!