After This Recession…How Will You Do Business?
Program Titles
- Customer Empathy
- Talk show host, writer and producer
- Motivation, Humor
- Personal Accountability
- The Customer Empathy Solution
Ross Shafer,on Customer Empathy, Personal Motivation, and Business Relevance, a 6-time Emmy® award winning network talk show host.
Writer and producer of 14 Human Resource training films.
Comedian and Emcee
Customers Want Empathy…NOT Service. Customers want you to look at the complications of the transaction through their eyes…their point of view. This video will explain the customer’s psychology and why “Service” is obsolete to them.
Perform Like A Talk Show Host. Show Extreme Interest. Talk show hosts ask all of the questions. They drive the interview and resist the temptation to talk about themselves. This video will show you exactly how to listen intently to learn…not to respond.
When People Love You, They Give You More Money. There is a unique link between love and generosity. Statistically, when a customer feels loved by you they will give you more money. They video will show you what you can do to “love” the customer.
Eliminate the Fear of Doing Business With You. Superstar companies who thrive in any economy take great care to eliminate every possible customer feat. This video will show you hot small innovations can easy the customer’s mind…and instill buying confidence.
Books by Ross Shafer
- Grab More Market Share
- Nobody Moved Your Cheese
- Customer Empathy
- The Customer Shouts Back!
- Are You Relevant? 12 Reasons Smart Organizations Thrive in Any Economy.
- Success It’s on You
Book Ross Shafer for your Event!