You will be a hero to your staff and your customers when you invite Ruby in to your organization. You know that the best customer is a loyal customer someone who loves your business and the people that work for you, and want to tell the world. By giving your staff the tools to become customer satisfaction experts, you create a walking, talking advertisement for your business something money cant buy. Ruby gives your employees the skills and motivation they need to be outstanding and will make you shine for your customers. For over two decades, Ruby has been helping organizations like yours build strong teams between frontline staff and management giving them the tools to make exceptional customer service a way of life. She understands that the dynamics of the interactions between your staff and your customers affect every aspect of your business from sales and profits to employee growth and satisfaction. Powerhouse organizations like the Denver Broncos and General Electric know the value of Rubys message and have repeatedly entrusted her with the training of their staff. As a nationally renowned Customer Satisfaction icon, Ruby can bring the unique and necessary combination of real-world experience, knowledge and passion that your staff needs to become customer satisfaction experts. She knows what works and how to keep your staff loving their jobs, and your customers loving you. Her ready-to-use strategies combined with her passion for helping front line and management staff is exactly what you need to see the customer satisfaction continue to increase long after the training is over. This is exactly what your customers need to become advocates for your company. Make the jump from just preaching customer service to giving your staff the skills to create customer satisfaction and make it a way of life.
Books by Ruby Newell-Legner