- Amaze Every Customer Every Time
- How to Get Customers to Come Back Again & Again
- How to Deliver a Customer Service Experience That Disrupts the Competition & Creates Fierce Loyalty
- Turns Satisfied Customers into Customer Evangelists!
- Customer Service Habits that Create Confidence with Everyone
Shep Hyken is a customer service expert who works with organizations that want to build loyal relationships with their customers and employees. Hyken’s programs focus on customer service, customer loyalty, internal service, the customer experience, and a motivational program titled: “You Are The Magic!”
His articles have been read in hundreds of publications, and he is the author of
Moments of Magic®,
The Loyal Customer,
The Cult of the Customer,
The Amazement Revolution,
Amaze Every Customer Every Time,
Be Amazing or Go Home
The Convenience Revolution.
Shep has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express …
He is known for his high energy presentations which combine important information with entertainment to create exciting programs for his audiences.
Books by Shep Hyken
- I’ll Be Back How to Get Customers to Come Back Again and Again
- The Convenience Revolution How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty
- Amaze Every Customer Every Time 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- The Amazement Revolution Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
- The Cult of the Customer Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists!
- Moments of Magic Be a Star With Your Customers and Keep Them Forever
- The Loyal Customer A Lesson From a Cab Driver
- Be Amazing or Go Home Seven Customer Service Habits That Create Confidence With Everyone