- Leadership Attitudes and Attributes
- Team Building For Success
- Empowering Employees
- Partnering For Quality
Stephen O. Clarke, specializing in organizational development, and customer service.
B.A. degree in Business Management, minor in Behavioral Sciences
M.A. degree in Organizational Management
Experience in customer service, quality, employee involvement, training, professional speaking, supervision and public relations.
Served as adjunct faculty for major colleges and universities.
Conducts Partnering and team-building workshops for public and private sector organizations. Quality Management, continuous improvement, and customer service.
Played key role in the design and implementation of Total Quality Management strategies for the nation’s second largest public utility.
Conducts management training internationally focusing on employee involvement, motivation, customer service, and leadership.
Designed and administered an employee involvement program with an average annual savings in excess of $1 million.
Conducted cultural change and customer satisfaction training programs as part of the largest educational initiative ever undertaken in the automotive industry (Chrysler Corp).