The presentation “Hats Off To Service!” will stimulate your managers’ thinking about their customer service values. The presentation provides a model which displays how values form the foundation of a quality service program. The participants will examine their performance to decide if they live their values or if their values have become lip service. All managers get involved in a tug-of-war between living their values vs. dealing with business conditions. For example, if teamwork is a stated value of your organization, but in reality people only practice it when it is convenient for them, that is a tug-of-war.