- Communicating and engaging people in the success of the organization. (The “Why” we are here!)
- Clarifying accountabilities and identifying the people best suited to do the work. (The “Who will do What” assignements.)
- Improving business processes to support a culture that manages knowledge correctly. (The care and use of knowledge.)
- Implementing business strategies to make the vision of the organization a reality. (The continuous improvement culture.)
Results That Have Been Achieved by Bill: Knowledge Management Director changed his priority from focusing first on the Information Technology tool to communicating more to the people on why the tool was chosen. Usage patterns changed from “resistance” to requests to add outside suppliers to the network so the people could serve the customers better and quicker.
Managers with people retention of less than 80% per year, adopted techniques to increase listening to the people’s work perspective and need for training. Through better attention on the careers of the people, retention increased above 100% and recruiting costs fell 25%.
Bill identified and trained the team on a work communication & collaboration tool that reduced cycle times down to as low as two hours.
Bill’s work experience:
Attention to detail, ability to focus, and speed of action were evident early in Bill’s working career. As an US Air Force Instructor and Fighter Pilot, he learned the value of planning for any unexpected outcome or emergency, debriefing each “engagement”, and making adjustments to be better the next time. Bill has years of corporate business experience in Human Resources with Texas Instruments and Fujitsu. His work assignments covered all areas of personnel including two-years in Europe as a manufacturing plant’s Personnel Director. Bill works with business leaders to improve their success by integrating technology and people processes