Power for Superior Customer Service, Sales and Telemarketing: Power Talking for Communication Success
Program Titles
- The Traveling Twain of the 21st Century – Inspiring Profitable Adventures for Your Life and Business
- Boost your effectiveness with Power Talking & Phone Power
- Never make another cold call!
- Convert unhappy customers into your most loyal fans
- Cultivate gut-level guidance and communicate your charisma so others follow.
- Heat Up Your Cold Calls: How to Make Prospects Listen, Respond, and Buy
- Phone Power for the Inbound Telemarketer
- Phone Power for Negotiating
- Plan It, Say It, Profit from It
George R. Walther, M.B.A.: Whose business-boosting works are published around the world, George Walther is now also celebrated as the “Traveling Twain of the 21st Century.” He presents for diverse businesses, ranging from Starbucks and Microsoft to dentists and entrepreneurs.
On stage, he combines tales from his adventures in 99 countries, as featured in USA Today, with 33 years of business authorship and consulting to deliver potent, practical lessons for commerce and life, as featured on CNN and the BBC. He brings his extraordinary life experiences, an engaging storytelling style, his gift for clear and captivating communication, and his breadth of business background to your platform.
George’s highlights include:
· Inducted to Speakers Hall of Fame; exceptionally riveting and entertaining on stage
· Adventured in 99 countries (so far) with bizarre and hilarious stories, always translated into practical lessons for life and business
· Crashed and burned his own airplane while learning to trust his gut
· Authored numerous acclaimed business books and programs published worldwide in multiple languages, featuring sales, service, and communication topics
How to Live and Work with Passion and Adventure —Despite the Recession
It’s tempting to “put everything on hold” during tough economic times. Frustration creates freeze-ups. People and their organizations stop moving ahead, creating, marketing, nurturing relationships, and innovating. Yet, these are precisely the times when we most need to stimulate momentum. What’s stopping you and those with whom you work from getting the most out of life?
Refuse to live a recessionary life. This presentation will inspire you to seize every day as an invitation to leap over obstacles. Whether you’re launching a new marketing initiative, spurring your work team to the pinnacle of productivity, or infusing your personal relationships with renewed passion, this is your jump-start program.
Your success in thriving despite a tough economy, overcoming business challenges, and triumphing in personal crises hinges upon your ability to:
1.) Communicate clearly, confidently, and positively,
2.) Cultivate an adventuresome, creative spirit, and, of course,
3.) Nurture your customer, colleague, and personal relationships.
This presentation combines global adventure stories with frontline tales from the jungles of commerce.
A practical recession-beating action plan you’ll begin implementing even before you leave the room.
The next roadblock you encounter will be transformed. It will become an invitation to discover creative ways to unravel what you thought was a tangled mess.
You’ll quickly develop rapport and open, productive communication channels—even with confounding co-workers and cranky customers.
Everyone you share your life with will feel uplifted and will in turn uplift you.
You’ll identify obstacles and excuses that have prevented you from making your dreams come true and learn to blast right through them.
You’ll leave the room with an action plan and a commitment to take specific steps forward— NOW— toward attaining your professional and personal goals.
You and your organization will recognize and capitalize on the opportunities this recession presents.
WHAT YOU SAY IS WHAT YOU GET
How to Master “Power Talking” — The Language of Success
Nothing is more important than superb communication skills when it comes to advancing your career, winning and keeping customers, negotiating agreements, strengthening personal relationships, and resolving disputes. Power Talking is a system of using common words to create uncommonly positive outcomes. We now know that “power talkers” sell more, live longer, healthier lives, and achieve their career and personal goals faster. In this program, participants learn to identify powerless, self-sabotaging phrases in their everyday conversations and discover powerful replacements that generate superior results.
The Action Plan focuses on nine Power Talking principles to implement daily. This “language of success” helps all people who talk! Senior management, supervisors, admin staff, sales and service personnel, and spouses—everyone can improve their communication effectiveness using George’s tactics.
More positive, productive communication that ensures that you’ll always say what you mean and get what you want
Smoother conflict resolution, higher sales, better cooperation with subordinates and peers
· Enhanced self-image that results in projecting far more favorable first—and ongoing—impressions.
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COMMUNICATION PROGRAM (1 to 6 hours as keynote, seminar, or workshop)
PHONE POWER:
How to Make the Telephone Your Most Powerful Business Tool
With its highly packed content, this presentation offers dozens of practical strategies and tactics, ranging from reducing voice-mail frustrations, to projecting better vocal impressions, to adopting specific phrasing for everyday phone encounters that will get you the best results.
Outcomes:
· You’ll become more efficient with every phone call— saving you time, eliminating frustrating “phone tag” games, and making much better use of voice mail.
· You’ll also become more effective at getting your point across, quickly developing rapport, negotiating, and projecting a positive image for yourself and your organization.
· Every contact with colleagues and customers will forge stronger, longer-lasting and more profitable relationships. You’ll immediately embrace simple techniques that enhance the outcomes of all your calls.
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COMMUNICATION PROGRAM (1 to 6 hours as keynote, seminar, or workshop)
WHAT YOU SAY IS WHAT YOU GET:
Use “Power Talking” to Say What You Mean and Get What You Want
Power Talking, this topic has spawned derivative books, videos, and audio training programs in many languages. Slight changes in word choice shape the messages we convey, whether intentionally or not. Word choice profoundly determines how we think and act, and how we are perceived by others.
Books by George R. Walther, M.B.A.
- Tools for Phone Power
- Tools for Power Talking
- Upside-Down Marketing
- Tools for Positive Communication
- Tools for More Profitable Sales
- Tools for Healthcare Professionals
Book George R. Walther, M.B.A. for your Event!