Telemarketing: The Third Salesforce
Positive impact on sales and customer service efforts in all types of business, from entrepreneurial upstarts to corporate giants.
Expert in Sales Skills & Marketing: Eat your Competition for Dinner or Dominate your Industry for Desert
Incoming Calls Management
Beyond Hello: A Practical Guide For Excellent Telephone Communication & Quality Customer Service
Customer Service/Hospitality
How To Be An Island Of Excellence... In An Ocean Of Mediocrity
Guerilla Sales and Marketing: Strategies and Tactics for thos who must sell and hate it
Secrets of Natural, Born Salespeople
Organizing high profit seminars
Marketing: Phone Logic
Roy's insights fill a room with enthusiasm!
Motivating others to build high-trust relationships and maximize personal productivity
Street Fighter: Marketing - How to increase sales on a local level without spending money
Using Common Sense Telephone Techniques
Just Sell It!
Power for Superior Customer Service, Sales and Telemarketing: Power Talking for Communication Success
Marketing that provides analysis, strategic planning