- Improving telephone skills: You seem to have mistaken me for someone who cares!
- Maximize the power of your number one business communication tool.
- Building Your Communication Toolbox
- Values That Drive Customer Service Excellence
- Building Your Company Image and Making the Right Connection
- Professional Telephone Skills: For Great Customer Service
- Stop! Look! Listen! Pay Attention To The Road Signs: Of Life
Jeannie Davis, award-winning author, expert in telephone communication, she has trained thousands of people to maximize the power of their #1 business communication tool.
Jeannie has a unique way of stimulating the thoughts and actions of people as they view themselves through the eyes of each customer. She brings to every program a rare combination of knowledge, energy and practicality.
Jeannie Davis’ telephone customer service programs are thought-provoking, interactive and fun, providing practical, useful information participants can use immediately to make the most of every call, strengthen your organization’s image and improve overall customer satisfaction.
Program participants around the country recognize her genuine passion for encouraging people to make beneficial behavioral changes—and showing them how to do it. They finish the program feeling empowered and eager to apply new skills to the day-to-day operation of their business.
Improve rapport-building skills.
Go the extra mile for customers.
Identify various communication styles.
Implement 14 powerful keys to active listening.
Improve the productivity of each conversation.
Identify eight common barriers to effective listening.
Handle incoming and outgoing calls more efficiently.
Experience the role of attitude and powerful thoughts.
Learn techniques that create a positive, memorable image.
Recognize when and why attitude impacts customer service.
Strengthen your company’s total customer service and marketing effort.
Hunter Douglas Window Fashions, Inc.
Raytheon Systems Company
Westwood College Online
National Association of Realtors
Promotional Products Association International
National Association of Homebuilders
International Customer Service Association
Colorado Association of Landscape Contractors
The diversity of her clients demonstrates the value of telephone communication training for organizations throughout the U.S.
Her client list includes: U.S. Olympic Committee, Federal Reserve Bank, Denver Broncos Football Club, Carlson Wagonlit Travel, Blue Cross Blue Shield, Wells Fargo, Mountain States Employers Council, Women In Cable and Telecommunications, Federally Employed Women, National Association of Home Builders, Independent Electrical Contractors, Associated Landscape Contractors, International Association of Workforce Professionals
Books by Jeannie Davis
- Beyond Hello—A Practical Guide For Excellent Telephone Communication and Quality Customer Service
- Real World Customer Service Strategies That Work