Helping organizations to improve the quality of care, decrease response times, increase financial effectiveness, and strengthen public trust in EMS
Program Titles
- Reports on industry trends, custom research and benchmarks you can use right away.
- Emergency medical service (EMS)
- Transforming that information into true insight – and then turning insight into actions that improve an organization’s performance
- Options to enhance performance clinically, operationally, and financially while improving the stability and accountability
- Evaluation of any EMS system takes on special validity when viewed with a profession-wide perspective
- Enhance the clinical, operational, and financial sustainability of your service
Joseph Jay Fitch, Ph.D., (Organizational Psychology), is recognized as an innovator in the fields of EMS and public safety, includes the development and implementation of original operational and strategic solutions for both individual EMS organizations as well as the broader systems in which they operate.
Dr. Fitch’s knowledge and his expertise in organizational development is built on real-world experience.
Fitch was among the first paramedics trained in the U.S. and was named EMS Director at the age of 24. He was responsible for the operational implementation of the public utility model EMS system and served as president of a large private ambulance service.
He has personally led numerous, complex projects reflecting the entire public safety spectrum, with results that have transformed emergency care for those communities.
From these varied experiences, Dr. Fitch learned to value the many perspectives—from patient to emergency provider to public official—that go into creating an exemplary EMS program. He has worked with small and large organizations in 49 U.S. states and throughout the world, helping make sense of their current situations and providing a path toward greater success.
Dr. Fitch has written and spoken extensively about EMS, contributing hundreds of articles to enhance the profession.
Author and was the editor of Prehospital Care Administration, the popular collection of essays and case studies.
Dr. Fitch serves as President of the Board of Directors for a municipal fire district and is a member of the American College of Healthcare Executives.
Fitch serves on the Editorial Board of JEMS, Journal of Emergency Medical Services.
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