Winners make things happenOn my desk is a sign that states: ‘‘Winners make things happen, losers let things happen!’’ Some people state it a little differently; they …
Ask the right questions
Ask the right questionsAsking questions can be the key to your success. The Open-Ended Question - These are questions without a fixed limit. They are questions that encourage continued …
How do you know if your listeners really ‘got it’?
When you';re finished speaking, how do you know if your listeners really ';got it';? Here are five proven techniques to ensure that your message is getting across:1. Ask better questions.After …
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Ways The Meeting Industry Can Save America
Meeting planners, event producers, corporate speakers, sound guys, light guys, heavy guys, and even rich celebrity entertainers are suffering so badly; rumor has it, Cher recently auctioned off some …
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Language Is — Literally — Everything!
Civilization relies entirely, exclusively, comprehensively on language! Language is the foundation and substance of all civilized activity from law to art -- yes, even visual art and music, both of …
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Building Rapport with Callers
Name? Account number? Zip code? Mother';s maiden name? Sounds like a scene from a prison movie, doesn';t it? Well, it';s not. It';s the start of an average call in many a call center. Why? In most …