Authority on relationship-oriented marketing, customer service and communication
The Psychology of Persuasion
Kendall Irvin: The Value of the Human Resource - Is Technology Controlling Your Life?
Helps drive the company's innovative
Business Strategist: More Clients Than You Dreamed Possible
Implementing customer delight in real life
Success is when a participant asks, How long has Charlie been with our company?
Social Media & Business Innovator