How to reengineer your business processes
Greenways are Reshaping Communities with Miles of Smiles
Customer Service Expert: You Are The Magic!
Dealing with the challenges of balancing the work and home life
Business Lessons Learned from the War on Terrorism
Over 800 professional speeches in 35 states and five foreign countries.
How to build an organizational culture that will weather a tough economy.
Sales for Fortune 500 company
The Funniest, Most Motivational Sales Speaker
Proven results: Sell More in Less Time at Higher Profits
Customer Service: Evolution or Revolution
Manage customer expectations
Strategies and Action Steps to Delight Your Customers NOW!
Etiquette: Discover the details that make a difference in professional dress & image
Measuring and Managing Customer Satisfaction: Going for the Gold
The Humor Perspective Boosts the Bottom Line!
My job is to make your meetings a success; I love my job!
Sales Dynamics: Prospecting - The Life Blood of Selling
To Win in Business You Have to be Smart, Tough, Aggressive, and Innovative
What you can visualize in your mind, you can realize
Roy's insights fill a room with enthusiasm!
Inspire confidence in their employees and overcome internal roadblocks.
Well thought-out, proven techniques & concepts that can and will reshape you & your entire company's concept of business.
Premiere Health Care Service Leadership and Implementation
Steps to Exceeding Customer Expectations
Emphasis On Customers: Emotion Marketing
Flashpoint culture
Empowering Progress in Sales, Service & Employee Motivation: The Progress Agent
Learning to Strike the Service Balance Forward
In this age of staff cutbacks and rising customer expectations, businesses seek positive, cost-effective ways to retain or gain position as market leaders