Create a culture of loyalty so that your customers come back again & again!
Business: The first Farrell's Ice Cream Parlour Restaurant
To Win in Business You Have to be Smart, Tough, Aggressive, and Innovative
Plain Talk About Leadership
Implementing customer delight in real life
Robin Bowman increase productivity and improve bottom line performance: Working Together To Create Incomparable Companies
Lead with Enthusiasm, Passion and Purpose
Communications & Social interaction: The Power of Positive Speech
Teamwork in the New Millennium"
Service America: Service Magic, The Art of Amazing your Customers
Strategies and Action Steps to Delight Your Customers NOW!
Fifty Points of Profit: Leadership Legacy
Proven results: Sell More in Less Time at Higher Profits
Helps increase productivity, improve customer service, maximize sales, and manage conflict through good communication.
Customer Service & The Human Experience: Turning Challenges Into Opportunities
Rosemary Bray travels the world in the name of teeth and smiles.
Sales: How to maximize their sales efforts
Kick-offs or Wrap-ups
Roy's insights fill a room with enthusiasm!
How to Develop an Effective Employee Training Program
She wants to add value to your organization
Sally Mizerak works with leaders who want to create change, teams that want to make change work and people who want a say in how change affects them
How to Make Your Life Prosper Doing What You Love!
Touching hearts, minds & funny bones! Using Humor for a Change
What to Do When Great Isn’t Good Enough to Grow Your Business
Measuring and Managing Customer Satisfaction: Going for the Gold
Hyken mixes information with entertainment (humor and magic) to create exciting programs for his audiences.
Experiential learning activities
Sid Ridgley, M.B.A., provides insights, guidance & practical tips & hints for creating customer & employee centered workplaces